Legal
Data Deletion Policy
Last updated: June 2025
Your Right to Delete
You have the right to request deletion of all personal data Health Coach Star holds about you. This includes your name, email address, phone number, Healthspan Score history, and AI coaching call transcripts.
How to Delete Your Data
There are two ways to delete your data:
Option 1 — Self-service (instant)
Log into your account at healthcoachstar.com/login, go to Settings → Account, and click Delete my account. This permanently erases all your personal data immediately — no waiting period.
Option 2 — Email request
Email ben@healthcoachstar.com with the subject line "Data Deletion Request" and include the email address or phone number associated with your account. We will complete the deletion within 30 days and confirm by email.
What Gets Deleted
Upon deletion, we permanently erase:
- Your name, email address, and phone number
- Your full Healthspan Score history
- All AI coaching call transcripts and summaries
- Your account credentials
What We May Retain
We may retain anonymous, aggregated data (e.g., average score trends across all users) that cannot be linked back to you. This data contains no personal identifiers and is used solely to improve the Service.
We may also retain records required by law for a limited period (e.g., transaction records for tax compliance), after which they are also erased.
Third-Party Data
Our platform uses Supabase, Vapi.ai, and Resend to operate. When you request deletion, we also request removal of your data from these services to the extent permitted by their data retention policies.
SMS Messaging & Mobile Numbers
When you request a free AI coaching call, Health Coach Star sends a one-time SMS verification code to the mobile number you provide. Message frequency: approximately 1 message per sign-in attempt. Message and data rates may apply depending on your mobile carrier plan. Reply HELP for help or STOP to opt out at any time.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers collected for SMS verification are used solely to deliver the verification code and to connect your coaching call, and are not sold, rented, or shared with any third party for their own marketing use. Information sharing is limited to subprocessors (such as our SMS delivery provider, Twilio) strictly for the purpose of delivering the verification message you requested.
Contact
Questions about data deletion? Email ben@healthcoachstar.com.